Our IT Services

Our IT Services2024-12-18T19:47:44+00:00

IT Support You Can Trust

IT Support Solutions – Reliable, Fast, and Always There

In today’s fast-paced business world, reliable IT support is more than a convenience—it’s a necessity. Whether you’re dealing with unexpected technical issues, need assistance with system upgrades, or require ongoing maintenance, our IT support solutions are designed to keep your business running smoothly. With fast response times, proactive monitoring, and expert guidance, we’re always there when you need us, ensuring your technology works seamlessly so you can focus on achieving your goals.

Working Together

At Your Tech People, we’re more than just an IT support – we’re your trusted partner in navigating the complexities of the digital world.

With our tailored solutions combining dedicated, personalised, proactive and reliable service, we are keeping your infrastructure working and up-to-date.

Get in touch with us today and experience the difference our expertise can make for your business.

Frequently Asked Questions

You Can Find frequently Asked Questions Here

If you have more questions, please feel free to send us an enquiry.

What is a Managed Service?2024-08-26T14:18:40+00:00
  • A Managed Service is a proactive approach to IT management where a third-party provider takes responsibility for the management and maintenance of your IT infrastructure, applications, and end-user systems. This includes monitoring, support, and ongoing improvements to ensure your systems run efficiently and securely.
What types of Managed Services do you offer?2024-08-26T14:19:24+00:00

We offer a range of managed services including:

  • Network Management: Ensuring your network is secure, reliable, and optimised for performance.
  • Cloud Services: Managing your cloud infrastructure, applications, and storage.
  • Security Services: Providing continuous security monitoring, threat detection, and incident response.
  • IT Support: Offering helpdesk support for end-users and technical issues.
  • Backup and Disaster Recovery: Regularly backing up your data and ensuring a rapid recovery in the event of data loss.
  • Managed Applications: Overseeing the performance and updates of specific applications critical to your business.
How does Managed Service benefit my business?2024-08-26T14:20:30+00:00

Managed Services provide several key benefits:

  • Cost Efficiency: Reduce the need for in-house IT staff and infrastructure costs.
  • Expert Support: Access to a team of IT experts with specialised skills.
  • Proactive Monitoring: Issues are detected and resolved before they impact your business operations.
  • Focus on Core Business: Free up your team to focus on strategic business initiatives rather than IT concerns.
  • Scalability: Easily scale your IT resources to match your business needs.
How does pricing for Managed Services work?2024-08-26T14:21:13+00:00

Pricing for Managed Services typically depends on the specific services you require, the size of your organisation, and the complexity of your IT infrastructure. Our honest approach means that if you don’t need it, we will not sale it to you. We offer several pricing models, including:

  • Per Device/User: A fixed fee based on the number of devices or users managed.
  • Flat Rate: A predictable monthly fee for a comprehensive suite of services.
  • Customised Plans: Tailored pricing based on the unique needs of your business.
What level of support can I expect?2024-08-26T14:21:55+00:00

We provide support to ensure your systems are always running smoothly. This includes:

    • Helpdesk Support: Our team is available to assist with any IT-related issues your users may face.
    • Remote Monitoring and Management: We continuously monitor your systems to detect and resolve issues proactively.
    • On-site Support: For more complex issues, we can dispatch technicians to your location.
How do you ensure the security of our data?2024-08-26T14:22:36+00:00

Security is our top priority. We implement a multi-layered security approach that includes:

    • Regular Security Audits: Periodic reviews of your systems to identify vulnerabilities.
    • Threat Detection: Advanced tools to monitor for and respond to potential security threats.
    • Data Encryption: Ensuring all sensitive data is encrypted both in transit and at rest.
    • Compliance Management: Assistance with compliance to industry regulations such as GDPR, HIPAA, etc.
Can Managed Services be customised to fit our business needs?2024-08-26T14:23:16+00:00
  • Absolutely. We understand that every business has unique requirements. We offer customised Managed Service plans that are tailored to align with your specific needs, goals, and budget. We will work closely with you to create a solution that fits your business.
What is the onboarding process like?2024-08-26T14:23:54+00:00

The on-boarding process typically involves:

    • Assessment: We begin by conducting a comprehensive assessment of your current IT infrastructure.
    • Planning: Based on the assessment, we develop a tailored Managed Service plan.
    • Implementation: We migrate your systems to our managed services platform with minimal disruption.
    • Training: We provide training to your staff on new processes and systems.
    • Ongoing Support: Continuous monitoring and support to ensure a smooth transition.
What happens if our business grows or our needs change?2024-08-26T14:24:29+00:00
  • Our Managed Services are designed to scale with your business. If your needs change, we can adjust your services accordingly. Whether you’re expanding, launching new projects, or need additional resources, we will work with you to ensure your IT infrastructure evolves with your business.
How do I get started with Your Tech People Managed Services?2024-08-26T14:25:04+00:00
    • Getting started is simple. Contact us to schedule a consultation. We’ll discuss your business needs, conduct an initial assessment, and develop a customised Managed Service plan that fits your requirements.
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